Refund policy
RoomAura Return & Refund Policy
Important Notice — Dropship Store RoomAura sources products directly from international suppliers and ships to you from their warehouse. Because of this, we are unable to accept physical returns or process manual refunds. All eligible refund claims are handled automatically through our order management system.
Refund Eligibility You may be eligible for a full or partial refund if:
- Your item did not arrive within the estimated delivery window (15–45 business days)
- Your item arrived damaged, defective, or significantly different from the product description
- Your order was lost in transit with no tracking movement for 30+ days
How to Request a Refund Submit a refund request directly through your order confirmation page or our store's order status page. Include:
- Your order number
- A clear photo or video of the item or packaging (for damaged/wrong item claims)
- A brief description of the issue
We will review your request and process eligible refunds within 5–10 business days.
We Do Not Accept Physical Returns Items ship directly from our supplier's warehouse. Do not ship items back — unconfirmed returns cannot be refunded.
Non-Refundable Situations
- Change of mind or wrong size/color ordered
- Delays caused by customs, local postal services, or an incorrect address at checkout
- Items marked as delivered by the carrier
Lost or Stolen Packages If tracking shows delivered but you haven't received your package, please check with neighbors and your local post office. If still unresolved, submit a claim through your order status page within 7 days of the marked delivery date.